Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery

• Products must be unused, undamaged, and in their original condition

• Proof of purchase (order number or receipt) is required

Because our items are handcrafted, slight variations in wood grain, color, or texture are natural and are not considered defects.

Custom & Personalized Orders

Custom or personalized items are non-refundable and non-returnable, unless the item arrives damaged or defective.

If there is an issue with a custom order, please contact us and we will work with you to find a fair and faith-guided solution.

Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery

2. Provide clear photos of the item and packaging

3. Include your order number

We will review the issue and offer a replacement or refund where appropriate.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Refund processing time may take 5–10 business days depending on your payment provider

Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.
If you wish to order a different item, please return the original item (if eligible) and place a new order.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

• We are not responsible for items lost during return shipping

Cancellations

Orders may be canceled before production begins.
Once an item has entered production—especially custom pieces—it cannot be canceled.

How to Start a Return

To request a return or report an issue, please contact us:

Email: info@daveswoodart.com
(replace with your actual email address)

Include:

• Order number

• Reason for return

• Photos (if damaged or defective)

Faith & Fairness Commitment

At Daves Wood Art, our policies are guided by Christian values of honesty, fairness, and care. We are committed to resolving any concerns with respect and integrity.